FAQ

For any questions, concerns, comments & feedback
you have about your order or our products & services,
please contact us by email:
info@teamtango-th.com
Team Tango will reply to your email within 48 hours.
Business hours are Monday – Friday 10.00 – 16.00hrs (GMT+7)
Team Tango follows the Thai National holidays

Team Tango would prefer to receive your email,
and we do promise to reply to your email within 48 hours.
If you require to speak to a person,
we can be reached at the following:
+66 (0)95 058 0220
At Team Tango, we are able to speak Thai and English.
Business hours are Monday – Friday 10.00 – 16.00hrs (GMT+7)
Team Tango follows the Thai National holidays.

Team Tango is an e-commerce business.
Our office & production facilities are not open to the general public.
We have tried to provide clear product descriptions & images on the website,
but if you still have questions & concerns
– please contact us by email:
info@teamtango-th.com
Team Tango will reply to your email within 48 hours.
Business hours are Monday – Friday 10.00 – 16.00hrs (GMT+7)
Team Tango follows the Thai National holidays

We understand that you may want to meet Dan to discuss firearms, films,
or even food for firearm & film aficionados.
However, Dan is not always at Team Tango.
Do send us an email and we will pass on your request to Dan.
Otherwise, book a Team Tango Firearm Training course,
Dan personally spends the day instructing you at the range.

Orders are sent for delivery within 2-3 working days after the order has been confirmed.
Shipment orders are sent out between Monday to Thursdays.
If your order is applicable for tracking, Team Tango will send you the tracking codes by email.

Domestic delivery:
Shipping within Thailand by EMS Thai Post (1-3 Days with tracking service)
Or courier service Kerry Express (1-2 Days with tracking service) or quivalent.

International delivery:
Yes we ship world wide by EMS Thai Post (14-21 Days with tracking service)
Or Airmail by Thai Post (18-30 Days)
** Import Duties & Taxes applicable to the laws of that country are to be paid by the recipient

If you have a problem with your order –
please contact Team Tango immediately by email:
info@teamtango-th.com
Team Tango will reply to your email within 48 hours.
Business hours are Monday – Friday 10.00 – 16.00hrs (GMT+7)
Items which are defective, please contact us by email within 5 days of receiving the item.
Clearly provide your order details, accompanied by text & images of the defective product.
Items which require exchange due to incorrect size, please contact us by email within 5 days of receiving the item.
** Exchanges are only applicable for a different size of the same item product & color code.
** Items for return or exchanges must be received by Team Tango in acceptable conditions:
Items must be in their packaging, within the original condition, not worn, not washed, not damaged, nor soiled.
** Team Tango has the final decision to deny returns & exchanges